Firewall Purple losing connection

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Jure Lampe

• June 09, 2024 07:19

Hello my Firewalla is connected in mobile mode to the hotel WiFi. It works for a few minutes, then loses connection (no Internet or not in the WiFi list at all). It seems that sometimes connection from my device to Purple and sometimes Purple to the WiFi router just drops or Purple resets. Tested on the PC and Android phone. The WiFi router signal is 5/5 and Purple is 10" from my devices. It works maybe 10% of all time. Any suggestion?

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  Firewalla

  • June 09, 2024 16:37

  Do you know (or can you see) how far is the purple from hotel's access point? is there another location you can move the purple?  

  See if you can turn on the "Maximize compatibility" button, this will force everything to 2.4ghz, that may help 

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  Jure Lampe

  • June 09, 2024 18:11

  Thank you. It is a few meters away, I can see it, no walls in between. Also in case I connect anything to the AP, tried with a few smartphones and a PC, the connection is solid and data signal meter shows 100%. I cannot turn on the "Maximize compatibility" because I get a notification that FW is already using 2.4GHz (because of the AP) and channel 9. Also, the hotel is in a small village, not other APs around.

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  Firewalla

  • June 10, 2024 16:28

  The issue is likely the 2.4 channel is congested. Do you see any microwaves around the hotel area? does each room have a microwave? 

   

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