Upgrade Gold Plus to Ubuntu 22 FAIL with Cannot identify NIC: Operation not supported

Mark9

August 27, 2023 22:36

I just tried the official Gold series article "Firewalla Gold Series: How to Flash Installer Image" which had me download and flash (with Etcher) to a 16GB USB stick: "fireupdater-3.0.0929.img.gz (Ubuntu 22.04 LTS)".

It notifies me on an attached HDMI display of "FAIL Cannot identify NIC: Operation not supported". Is there a problem updating the Gold Plus with its 2.5Gbps NIC, or is something else at fault?

Also, is there a way to figure out what version of Ubuntu is currently installed?

FYI, I thought I would get ahead of the curve since at one time I though I saw something about CAKE preferring Ubuntu 22. And as far as I know, Firewalla won't update Ubuntu ever, leaving it the responsibility of the owner.

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5 comments

Firewalla

August 27, 2023 22:48
Your Gold Plus should be already running ubuntu 22. Can you send us a photo of the screen with the error? Did you change anything on the gold plus?
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Mark9

August 28, 2023 01:48
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Firewalla

August 28, 2023 02:34
Did you connect the red dongle? if not, please connect it. If you ever modified the hardware (Such as adding memory, please revert)

Otherwise, please send help@firewalla.com an email, we may need your serial number and license number to look at it further.
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Mark9

August 28, 2023 04:52
After reviewing the instructions, I believe this is user error. I had the Red Firewalla dongle removed when I plugged in the USB stick.
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Firewalla

August 28, 2023 05:01
Okay Great
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