Power loss

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Dan Kerins

• August 16, 2023 23:28

Hi all, I’m away from home and know that there has been a power cut (outage) which means my FWP in router mode (and Orbi system running in AP) has been suddenly power cycled. Everything appears to be on now but I can’t connect to the FWP and nothing at home appears to be online. Obviously, I’m not at home so cannot investigate the issue so am depending on the goodness of neighbours who are not necessarily au fait with the equipment to check it properly. To help me help them, is there any reason a FWP would not simply start operating as it previously was after a sudden loss of power? Any help much appreciated as I’m in a different country and am relying on the FWP’s VPN Server, which I can obviously no longer use. Many thanks!

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  Michael Bierman

  • August 16, 2023 23:39
  • Edited

  Assuming the modem or WAN equipment is on and the purple is on, nominally i should come back to life after a few minutes. 

  Are you sure the WAN is now active? 

  It is possible, though not highly likely, that something got corrupted or a power spike killed something. Sometimes there are power spikes when power returns or when it suddenly gets cut (e.g. if  lightening hits causing the outage but also frying something along the way. 

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  Dan Kerins

  • August 16, 2023 23:45

  Thanks got the response.

  I'm as sure as I can be from here - a neighbour popped in and said “all the green lights are on” which would be the ONT and suggests the WAN was operational before the FWP.

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  Firewalla

  • August 17, 2023 00:03

  Can they help you reboot the WAN side? 

  The LAN side of the ONT may be down ... or something is not issuing IP to the FWP. 

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  Dan Kerins

  • August 18, 2023 10:00

  Thanks all. I’ve managed to get them to power cycle the FWP which did the trick. I don’t know if perhaps the devices came back on after the power cut in an order which caused problems or something, but it’s all working now.

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  Firewalla

  • August 18, 2023 15:47

  If you want, you can open a case with us, we can take a look at the logs. 

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