Playing Games and Other False Alerts?

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DanS

• June 19, 2021 13:49
• Edited

Since my Blue upgraded and my iPhone app upgraded I am occasionally seeing odd alerts such as 'playing games' or 'watching video' when clearly these are false.   Anyone else seeing these?

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  Firewalla

  • June 19, 2021 19:00

  Double-check your phone is not behind an extender, usually, the extender may hide things and confuse firewalla. 

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  DanS

  • June 19, 2021 19:06

  I have an ASUS RT-AC68U V3 using Blue in DCHP Mode.   Nothing else networking-wise right now.   

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  Firewalla

  • June 22, 2021 18:51

  best send a screenshot of the alarm to help@firewalla.com (or post it here, if you don't mind). The gaming alerts (per demand of many parents) are tuned to be very sensitive.

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  DanS

  • June 23, 2021 01:42

  Hasn’t happened again.

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  parsoli

  • July 12, 2021 22:13

  I have the same issue.  Windows 2019 SQL servers appear to be playing Roblox quite often.  The devices have a static IP address yet still say they're playing games that I know other devices my kids use are playing.  I'm not too confident in reverse DNS resolution when handled by the Firewalla Gold.  I've tried extending DHCP lease times, lowering them....still have the issues.

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  Firewalla

  • July 13, 2021 18:29

  do you have another DNS service that may return a "you are blocked page"? or something like that? Usually when that happens, firewalla will get confused if they all mapped the same "you are blocked page", and think the you are blocked page is the same category as the query domain

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  JeeHaa

  • July 30, 2021 13:27
  • Edited

  Just received a Blue and I also noticed that one of the more annoying things is the bad Alert tuning out-of-the box: a lot of "Abnormal upload" alerts of completely normal behavior: devices sending stats, whatsapp backups, Google photos backups.

  Also "Device XXX is playing games" because my system seems to talk to a msft account that is identified as xbox (probably some Win10 app, I don't play games on this PC). Also too many Games alerts on the kids devices.

  BTW: Would be nice to hide the small map view of the IP location by default, it clutters the alert list...

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  Firewalla

  • July 30, 2021 17:42

  The upload alarm, may need to tune it a bit. (use mute). 

  The gaming part was intentionally made sensitive (same as porn) as a request by parents ... If you are not controlling gaming, we suggest you turn that off. 

  the map is a good idea, let me see if our designer is interested. 

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  parsoli

  • August 10, 2021 00:53

  Still happening, over and over.  I have close to 90 devices behind my FWG.  FWG plays the role of DHCP and DNS provider.  No PiHole's or anything like that.  My only assumption is, new DHCP leases are handed out and the reporting lags behind a new IP address being assigned to a new device.  It's a daily occurrence, seeing a device that has no human interface being tagged as playing Roblox or watching video.  It's more of an annoyance, but my fear is, this may happen with security alerts as well as rules not being applied to a device when it should be..  Which is a problem

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  Armand Welsh

  • January 24, 2022 21:45
  • Edited

  I was going to open a ticket, but decided to search here first.  I too receive request alerts from my Synology NAS that is it playing games on peoplehub.xbox.com, which it is not doing.  The only options are to ignore peoplehub.xboxlive.com, ignore xboxlive.com, or ignore the IP address of peoplehub.xboxlive.com.  Why can't I mute the playing games notice for the NAS device only?

  Am I missing something?

   

  [update] I just checked again, and now (today) instead of muting the IP address of the service, it now shows the option to put Gaming Activity on the NAS.. This is what I would have expected.  Is this behavior change tied to the number of occurrences?  It would seem to me it should have always provided this as an option from the first notice.

   

  [update 2] I am seeing the same exact behavior for my iRobot vac.  It's not the gaming service, but rather an upload of data alert, but it offers to mute the amazon cloud service IP address, but no option to mute the access for the iRobot which is what I would want to mute... Not all of s3.amazon.com...

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  DanS

  • January 25, 2022 12:06

  I migrated to Gold a few months ago. Recently received the game playing alert for my MacBook Pro with destination PlayStation(?).

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