Delayed app status

December 18, 2020 19:57

The iOS app often fails to update in a timely way. For example, if one of my dual lan connections changes state I sometimes get a notification while the iOS app shows a different state. It takes several manual refreshes before the app eventually updates.

There are lots of other examples where the app doesn’t portray updated info. In this one respect, Unifi does a better job. Network changes are refl3cted in near real-time.

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4 comments

James Willhoite

December 18, 2020 21:32
To me I think things are fine. If you have it update in real time, it consumes more battery life. I would prefer a pull down to refresh on every page, I have to typically go back to the home page to pull down and refresh.
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Michael Bierman

December 18, 2020 21:51
@james we have very different expectations and usage patterns

I don’t leave the firewalla app running unless I want to see what is going on or command it to do something like change a setting. So a session is rarely over 15 minutes tops.

if I have it open I absolutely want to see accurate data and response or I can’t debug certain issues. Responsiveness is not only meaningful in establishing causation (I did x and y happened) but it is a hallmark of good devices

i would gladly sacrifice small amount of battery to reduce the latency like eero, nest, Ubiquity, smartlife/tuya, ASUS, and other iot/networking devices I have used do. This isn’t an unreasonable request.
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Firewalla

December 18, 2020 21:59
Ack, will pass on to our dev.

When you go to main screen and pull down, do you see the update?
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Michael Bierman

December 19, 2020 01:22
@firewalla eventually. It sometimes takes up to 45 seconds or so to see some updates in the app. 45 milliseconds would be cool. 45 seconds, not so much.
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