Safari login issues

Follow

Helena Choo

• December 13, 2017 18:03

Hi there!

for some odd reason I'm not able to log in using safari. when I click on the "sign in" link nothing happens. It does work on firefox. but I wish it would work on safari since it's my main browser.

Thanks!

H

 

0

• 

  Firewalla

  • December 14, 2017 06:41

  H

  Can you please check your pop up blocker?  I am on Safari right now.

  0

  Comment actions Permalink
• 

  Helena Choo

  • December 14, 2017 15:27

  I have unchecked the pop up blocker and still the sign in does not work :(

   

  

  0

  Comment actions Permalink
• 

  Helena Choo

  • December 14, 2017 15:54

  so I did clear history and tried again. The log-in window popped up and I put the user name password and after I clicked to log in, the window disappeared and the site continue to show the "sign in" link :(

  0

  Comment actions Permalink
• 

  Firewalla

  • December 14, 2017 23:29

  We are getting this service from Zendesk, let me ask them. 

  0

  Comment actions Permalink
• 

  Firewalla

  • December 14, 2017 23:42

  Helena,  Zendesk support is suggesting to clear browser cache.   The nice support person recorded the video:  http://recordit.co/ShkO9tucap  (This is Zendesk support, not us)

  0

  Comment actions Permalink
• 

  Helena Choo

  • December 15, 2017 22:08

  clearing the browser cache worked! Thank you very much!!! :-) 

  0

  Comment actions Permalink

Please sign in to leave a comment.