Safari login issues

Comments

6 comments

  • Avatar
    Firewalla

    H

    Can you please check your pop up blocker?  I am on Safari right now.

  • Avatar
    Helena Choo

    I have unchecked the pop up blocker and still the sign in does not work :(

     

  • Avatar
    Helena Choo

    so I did clear history and tried again. The log-in window popped up and I put the user name password and after I clicked to log in, the window disappeared and the site continue to show the "sign in" link :(

  • Avatar
    Firewalla

    We are getting this service from Zendesk, let me ask them. 

  • Avatar
    Firewalla

    Helena,  Zendesk support is suggesting to clear browser cache.   The nice support person recorded the video:  http://recordit.co/ShkO9tucap  (This is Zendesk support, not us)

  • Avatar
    Helena Choo

    clearing the browser cache worked! Thank you very much!!! :-) 

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