Firewalla Purple no longer routing since 1.974 update?

Follow

MSM

• July 06, 2022 13:43

So on 6/28/22 my firewalla purple updated itself to the latest 1.974 code.  I went on vacation the next morning and noticed while away that I couldnt reach all my devices.  Upon returning I noticed strange behavior that nothing was routing through my access point wireless network.  I swapped out my 2 firewall wan/lan cables but problems still persisted.  Placing a computer directly to the cable modem all tested fine and DNS pinged consistently, but when my computer was placed behind the firewalla, I noticed packets were continuously dropping and I couldnt get out to the internet at all.  The firewalla mobile app connected to the device, but configuration settings wouldnt successfully apply being it stated slow connection to device.

Any help would greatly be appreciated!

0

• 

  Firewalla

  • July 06, 2022 16:04

  I have created a ticket for you. We may need to get some logs from the unit and see if it is a software or hardware issue.

  0

  Comment actions Permalink
• 

  globeseek

  • July 12, 2022 19:30

  I am having the same issue - since 1.974 code update - I have a Nighthawk coble triple play modem connected to Xfinity - 

  I had two days of issues - and then no internet - 

  I was also on vacation. I came back and went to reset the purple and it would not find the internet. I reset the Nighthawk - also with no help - still no internet saying my modem was not providing internet via DHCP 

  I reset my wifi Velop to become a router again and after shutting done the nighthawk again and restarting it with the Velop - it had no problem acquiring DHCP and internet. 

  Prior to that, the purple was up for 85 days. 

   

  Help

  0

  Comment actions Permalink
• 

  MSM

  • July 12, 2022 20:11

  I've since sent my purple back and mine too has been problem free running since I received it back in January (over 150 days).  Running my Asus wireless router currently to process all traffic through my Motorola modem.

  0

  Comment actions Permalink
• 

  Firewalla

  • July 12, 2022 21:07

  I have created a case and asked for support access to the unit.

  0

  Comment actions Permalink
• 

  globeseek

  • July 12, 2022 22:10

  MSM - Thanks for the update and for your post - 

  0

  Comment actions Permalink

Please sign in to leave a comment.