Gold will not forget its last WAN setting

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David Vaughan

• June 05, 2022 08:48

I want to switch a Gold from edge to internal router (for a while). Its current WAN setting is PPoE to an ISP. I have tried modifying that to DHCP (a configuration I have used successfully on a Purple, e.g. when travelling) . I have tried deleting the existing WAN configuration then setting up DHCP. In neither case will the new settings "take". The Gold insists on reverting to attempting to use the old PPoE setting rather than getting an address from the upstream router. The phone has been within 50 cm / a couple of feet of the router in all cases.

Short of resetting the box entirely, what can be done?

I prefer not to reset because II want to keep its existing rules and NATs because it is still covering the same subnets for now.

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  Firewalla

  • June 05, 2022 15:36

  When you use the "edit" button to change WAN configuration and save, do you see any errors?

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  David Vaughan

  • June 05, 2022 21:43

  No.

  Minutes ago I tried resetting, which failed. I will re-flash the box.

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  Firewalla

  • June 05, 2022 23:35

  What kind of errors are you getting while reset? Usually in cases above we can fix the software inside (if it is a software issue), and no need to reset or flash

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  David Vaughan

  • June 05, 2022 23:42

  I get no error except failure to communicate. I have tried other, minor, settings and they too are not read by the Gold.  The problem seems to be that it will not talk to either paired device, whether by Bluetooth or Internet, including having the Gold on the network while phone is on cell rather than WiFi.

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  David Vaughan

  • June 05, 2022 23:45

  By the way, instructions for reset involve only using the app. Does not the reset button on the box have a function?

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  Firewalla

  • June 06, 2022 03:18

  The "reset" button on the gold is really a reboot ... we renamed in some of the later units.

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  David Vaughan

  • June 06, 2022 08:00

  Resolved.

  I re-flashed the box and reconfigured successfully.

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  David Vaughan

  • June 06, 2022 22:21

  As an afterthought on this, I am sure Firewalla staff would prefer to have established whether the problem was simple user error,  avoidable software glitch, or deeper bug. Taking the nuclear option of re-flashing denied them potentially useful information, but I could not afford Firewalla the time to find out. Sorry, FW.

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  Davemac327

  • July 02, 2022 23:46
  • Edited

  I'm in a similar situation as you. I switched ISPs from Spectrum to AT&T Fiber. Configured the AT&T router/gateway to use IP Passthrough, but for some unknown reason, the DHCP on the Firewalla WAN port is set to a Spectrum IP address. I do get Internet connectivity through the AT&T router/gateway, but the Firewalla itself does not believe it has connectivity. This also means some features are not working. Speedtest from the Firewalla for example fails to run successfully. I do not know what else to try except to reflash. I'm encouraged to do so since it worked for you.

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  David Vaughan

  • July 03, 2022 02:15

  Interesting it appears to have happened to someone else, Davemac. While reflashing is just a bunch of steps, it should not be necessary routinely and I am sure Firewalla will be interested if you have time for them to take a look (unlike I had).

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