Shame on Firewalla

After my FWG+ that I’ve had for four years stopped pairing last week and four days emailing with Firewalla, they only tonight, just a few hours ago, bothered to tell me that they “see errors from my box [indicating it’s a bad security dongle]” but because the box itself is out of warranty they will not replace the defective dongle I paid $107 just two months ago (despite emailing them immediately after receiving it that I thought it was defective). What they told me: “Further remote troubleshooting is limited at this stage. While we can see cloud error messages from your box and are happy to look into potential fixes, the unit has been out of warranty for a few years. Any repair attempt would incur a cost. The cost will be about the same as the new dongle cost. Let us know how you'd like to proceed!” The dongle order was confirmed May 28, it arrived on June 12, by June 14, I was writing them to tell them that there was something wrong with it (e.g., “The dongle is returning nondescript errors from io.Encipher and Google.FBLPromises.”), and on June 17, Firewalla Support wrote me to say: “I suspect the issue is not about the red dongle.” Well, it was—and now they’ve known this whole time, over four days of emailing them, that it was the dongle that’s preventing me from pairing with the box. And they want me to pay another $107 for another single because the box itself is out of warranty. Shame on you Firewalla!