Network Performance Bar Chart Mismatched in MSP & App

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IHaveABigNetwork

• July 15, 2026 16:14

My MSP view shows one of my two ISP as down (it isn't) while the Android app correctly reflects the status of both ISP's being up.  How can I correct the MSP view?

 

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  Firewalla CM

  • July 15, 2026 19:18

  Hi there, just to double-check, does your MSP correctly display all the same Events as the Android view? (For example, at ~6pm, an event showing `Secondary WAN restored as standby`, or similar).

  We may need to take a look at your MSP. Do you mind sending an email to help@firewalla.com along with your MSP domain so our support team can check for you?

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  IHaveABigNetwork

  • July 15, 2026 19:33

  Thanks!  I've sent the email with the details.

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