Unable to click devices in MSP

March 29, 2022 18:54

When I click "devices" and try to click any of the devices on any of the 3 boxes I have joined I get a message 'Get device details failed' and I see 'No Data' where I'd expect to see content.

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7 comments

Firewalla

March 29, 2022 18:58
Can you post a screenshot?
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Matt Niswonger

March 29, 2022 19:01
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Matt Niswonger

March 29, 2022 19:25
I pasted screenshots but the post says "pending approval".
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Firewalla

March 29, 2022 20:49

Edited
On the top right corner, did you select all devices, or from a particular box? or do all instances doesn't have any devices?

(edit: I do see the screenshot, we use zendesk, and sometimes these things are pretty slow to come out ... likely spam filters or something related)
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Firewalla

March 29, 2022 20:53
If you tap on "Rules button" and then tap on "Devices" again, do you see everything reloads after that.
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Matt Niswonger

March 29, 2022 20:54
I see the devices listed, but when I click on one of them I get the same message above and then the list of devices are gone and it says "No Data".
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Support Team

March 30, 2022 03:54
The bug should have been fixed, please have a try.
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