Box Transfer Failed

Comments

7 comments

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    Firewalla

    So two of the 3 is successful, and the bridge mode one is not right? Let me get someone to look 

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    CBTechServices

    Yes thats correct.  Its stuck so I can't even delete it.

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    Support Team

    There is a box registration bug, it should have been fixed. please help try again.

    Thanks for the feedback!

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    CBTechServices

    I can't add another box, I already have 3 and 1 of them is the broken one.  I can't even delete it.  The box CLF needs to be deleted by you guys.

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    Support Team

    Can you check if you can revoke the box access by using the app?

    Go the box CLF -> Box Settings -> "Owned By" -> Revoke Access

    If it still doesn't work, we'd like to get remote access to the box to take a look.

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    CBTechServices

    Still not working. Failed to add again. Is alpha required? This is the only box in beta. Other two are in alpha.

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    Support Team

    No. Even the stable version should be good. I'll ask for remote support via ticket.

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