FWG port 2

One month old FWG. 30 days of emails (58 and counting) with support . Two weeks of "testing" port 2 that will not connect to internet; other ports ok. Latest email is for me to send unit to San Jose at my expense to see if unit can be fixed. If not, I will get a replacement, not a new unit with a new warranty, a replacement. After this long a time, not to mention $500+ purchasing a defective device, I would expect a new FWG to be on its way, with profuse apologies for causing me to be Firewalla's QA department. Frustrated: yes. Feeling ripped off: ongoing. Wishing that support was available by phone: assuredly. Getting ready to go to UPS: no choice. Having to redo network again, so I can do it again with (replacement) FWG: discouraging. Likely to recommend Firewalla to anyone: I'm checking my magic 8 ball.