Unfixable Problem Purple

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8 comments

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    Firewalla

    Our weekend support usually is not as fast, sorry about that. I'll see if I can catch someone to look at the case and either do a RMA or as you said, if it is a software issue.

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    Chris Mcmanus

    I appreciate the response. This has been grueling. I would prefer an RMA as soon as possible.

     

    This has been going on for 3 days of troubleshooting with your tech via email. I’m dead in the water here. Have to remove the Purple and go back to the old method.

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    Matt Ward

    I've either got either the same problem or a similar one... one day it just stopped uploading data... app became unresponsive... Rebooted it... and same thing except this time no download.

    I've done a full reset and re-image and everything and still won't connect to my ISP. Trying to get it to get an IP address from my ISP's Router... also doesn't want to know.

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    Firewalla

    Hi Matt, I've created a ticket for you, will follow up there. The problem is either a corrupted file system or a bad WAN. 

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    Mat Snori

    Hi,

    I have a similar problem for 3 days. I use the router mode of the Purple. It worked seven months without problem.

    Last week, it stopped uploading data. I tried to reset my Purple, but it's the same. When I use the WAN port to connect to the router, nothing happend. When I use the Wifi to connect to the router, it's ok.

    I don't understand.

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    Matt Ward

    Mat I noticed that my WAN port speed for some reason had changed to 10mb my LAN was Gb… i didn’t have anything plugged into the WAN port but it did make me think that would ruin a port if it was locked into a port speed that wasn’t the same as the device it was plugged into that was forced 1000mb/Full Duplex

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    Mat Snori

    Matt, thanks for your comment.

    I checked this. When I plug the cable into the WAN port, the port speed is 1Gbps. But in the Network Manager, The WAN LAN has a status No Internet.

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    Chad Wagner

    I have 2 Purples out of 6 that have this issue.  Already flashed the OS with same result.  Feels like a bad WAN Port for both to me.  I need to RMA.

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