ScanSnap Wireless Connection Issues

I'm having a devil of a time getting my ScanSnap scanner to work wirelessly. It used to just fine with Firewalla, but now everything I try there is a failed connection with the computer, even though the app on the computer and the panel on the device show that it's connected to the internet.

In the device settings it's with my printer in a VqLAN "office" group with permission to communicate with my computer.

It's on the advised 2.4 frequency in the AP settings.

Firmware is up to date and I've uninstalled and reinstalled the ScanSnap app on my computer.

[Edit: I removed the ScanSnap from the network and added it back in.]

My computer firewall allows it access.

IP address is being assigned through (DHCP) and matches between the FW app and the device panel wireless settings.

Has anyone else had a big, time-eating problem troubleshooting their ScanSnap scanner connection after it was working fine for a long while?

Firewalla

March 31, 2026 00:18

Do you have DAP running? if you do, see if the Scanner is isolated.

Next turn on emergency access for both the phone running the app, and the scanner and see if they run.

And lastly, if you turn off vqlan, will it work?

Aloha

March 31, 2026 00:29

Thanks, appreciate it:

I haven't used DAP as yet. I haven't had time to see if kinks are worked out.

Turning on SOS access for the phone and scanner doesn't change anything.

Turning off the vqlan for the group doesn't change anything.

Any other ideas?

March 31, 2026 02:54

Do you have a PC/MAC, can you go to the same network and ping the scanner? does the scanner have a IP? may be it is down?

I assume your prints are all LAN only. If you scan via the same network as the scanner, does it work?

ScanSnap Wireless Connection Issues

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