Gold SE freezes. Wifi cease to work. Lan ok. Need to reset to recover.

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Gerry Gan

• March 29, 2026 14:27

I am not sure why but it happens a few times a day. The logs do not show anything. I am wondering if something is hammering the Gold SE. Because some days, it works smooth. other days it hangs a few times a day. My kids need to internet to work. I also teach online. It is very difficult for us. Anyone also facing this? Please help. Thanks.

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  Firewalla

  • March 29, 2026 14:46

  Need a few bit of extra information

  1. When hang happens, is your LAN still up? meaning, can you still run the firewalla app? or if you know how, ping the firewalla from a local device?

  2. If your LAN is up, was your WAN up? ping 1.1.1.1? or launch the app and then tap network button tap on diagnose at the bottom?

  3. Did you recover the unit by rebooting?

  4. What's the status light look like when hang happens?

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  Gerry Gan

  • March 30, 2026 18:41

  1) lan down. Wifi down. Fire app no. Must restart. 2. WAN ok. 3. Yes. Like blue blink I think. It’s inside the server cabinet. Not easy to see. Will notice if happens

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  Firewalla

  • March 30, 2026 18:56

  Do you mean when the problem happens, your LAN is down? App can't access the unit and WAN is up?

  Let me create a ticket for you and take a look it in detail

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  Gerry Gan

  • April 01, 2026 12:26

  Yes. Just happened now. LAN no internet. Gold SE no status led shown. ISP router internet is normal. Only when cycle power on Gold SE, the internet returns

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  Firewalla

  • April 01, 2026 15:41

  Please update your ticket with remote access, we can jump in and take a look 

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