Products Firewalla Gold SE Firewalla Gold Pro Firewalla Gold Plus Firewalla Purple Firewalla Purple SE Firewalla Wi-Fi SD Product Comparison Product Reviews

Push Notification on WAN Down

Follow
Avatar
Phanks01

I have the Gold & Gold SE firewalls and I am receiving notification for new devices in Quarantine.  But I will not get failure notifications like the WAN down.  Is there a setting I need to change?  I looked and did not see anything for this.

-1

Comments

14 comments

Sort by Date Votes
  • Avatar
    Firewalla CM

    Hi @Phanks01, when your WAN goes down, does it display in your Network Events?

    There is a certain period before the app sends a notification that your box is offline. If the WAN is only down for a few minutes, it might not generate a notification. 

    1
    Comment actions Permalink
  • Avatar
    Phanks01

    Today I had an outage of 20 minutes and never received a push notification.  I reviewed the document suggested and my configuration is pinging 75.75.75.75, 8 times with a success rate of 50%.  

    0
    Comment actions Permalink
  • Avatar
    Firewalla CM

    When your network was down, was your phone up and able to receive notifications? Are you using Android or iPhone? 

    If you are having WAN Connectivity Issues, you can find more tips here: https://help.firewalla.com/hc/en-us/articles/13136269666835-Firewalla-Network-Events#h_01J8HR39QJYRM0N7QBKN45V6VJ

    0
    Comment actions Permalink
  • Avatar
    Phanks01

    Yes my phone was up and working.  In this situation we had to replace the ISP fiber adapter so all services to the firewall were down.  In the app it shows there was an outage, I just never received a notification on my phone.  The ping test targets are the DNS servers and github.com.

    0
    Comment actions Permalink
  • Avatar
    Firewalla

    How long was the down event? firewalla cloud will send a formal notification for sure

    0
    Comment actions Permalink
  • Avatar
    Phanks01

    It was down for about 20 minutes.

    0
    Comment actions Permalink
  • Avatar
    Phanks01

    Is there any update on this issue with receiving WAN down notification?

    0
    Comment actions Permalink
  • Avatar
    Firewalla

    You should receive the down event for sure. Firewalla cloud will send that notification after your until is offline or not connected. I tested on mine, it is working for sure. 

    When your network down, was your phone connected to LTE?

    0
    Comment actions Permalink
  • Avatar
    Phanks01

    Where I'm at, I don't have 5g coverage.  I have a Samsung S24, which I believe is 4g here.  Remember I do receive notifications when a device is in Quarantine.  From my perspective the communication is working from the Firewalla cloud.

    0
    Comment actions Permalink
  • Avatar
    Firewalla

    You are sure that you didn't receive any notification on your firewalla xyz is down? that message is delivered via cell connection. (4G/5G/LTE/3G)

    0
    Comment actions Permalink
  • Avatar
    Phanks01

    I am positive I didn't receive the notification on my cellphone, but it was in the app.  Is there a setting in the app I need to check?  I looked but didn't see anything other than to enable notifications.

    0
    Comment actions Permalink
  • Avatar
    Firewalla

    Let me follow up with our team and double check this

    0
    Comment actions Permalink
  • Avatar
    Firewalla

    May I know if you are using android or ios? 

    0
    Comment actions Permalink
  • Avatar
    Phanks01

    Android

    0
    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you were looking for?

New post