OOMA office phones and firewalla blue

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nsmurali

• July 21, 2021 22:55

I have had no success in making OOMA coexist with Firewalla. This is in spite of muting the alerts about OOMA. if connected to firewalla, the voice of the person calling in becomes choppy and unintelligible . if firewalla is disconnected the problem goes away. It  is not due to OOMA but due to some blocking of the sites that OOMA communicates with. The solutions proposed by tech support have not worked. Any ideas?? I am running the latest version of firewalla software( updated the box) 

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  Firewalla

  • July 22, 2021 15:50

  This can be several things

  If you are running simple mode

  1. If this is the first install, and you are having problems, then try to turn monitor off Ooma (devices->ooma->turn monitoring off), if this solves the problem, then likely you may have a compatibility issue with simple mode.  You should look at https://firewalla.com/compatibility and also try dhcp mode.

  2. If this is running dhcp mode or router mode or bridge mode, contact support. 

  If you are running the device for a while, and suddenly this happened, then tap on devices->ooma->turn on emergency access. If this fixes things, then look at your rules button, something there is doing bad things. 

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  IHaveABigNetwork

  • July 22, 2021 18:34

  No problems here with Ooma and a firewalla gold in Router mode.

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  Mcnuttja01

  • July 23, 2021 16:30

  Ooma Home and Firewalla Blue Plus no issues. But, I had an issue like yours prior to adding the Firewalla. I upgraded my Router with a later version of DDWRT and the Network Congestion (Stuttering Telephone Conversations) ceased.

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