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Street Fighter VI via Steam - Games connect, but drop

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Tim Iwashima

I'm playing Street Fighter 6 via Steam.  I have created a few target lists with the IP addresses, domain names, and port numbers to allow listed in Steam's FAQ, and Capcom's SF6 FAQ.  These are set to Allow in Firewalla, and gaming traffic given a high priority in QoS.

The connection will be fine, nothing is blocked, but eventually, mid-game, I'll be disconnected.  I'll then see my connection status showing a poor connection.  Everything works when not connected to the Firewalla.

I'm using DoH for this device.

Any ideas for further troubleshooting?

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    Firewalla

    Your problem is unlikely to be related to DoH or even DNS. check your wifi or network connections, likely something is congested. 

    see https://help.firewalla.com/hc/en-us/articles/4413511352083-Network-Performance-and-Quality-Monitoring

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  • Avatar
    Tim Iwashima
    Download 573.11 Mbps
    Upload 513.10 Mbps
    Ping 13.40 ms
    Jitter 188.04 ms
     
    That's a lot of jitter; from a wired device too!
    I tried from a wireless device with similar numbers except jitter was only 17 ms.
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  • Avatar
    Tim Iwashima

    I made a change and now:

    Download 581.21 Mbps
    Upload 709.45 Mbps
    Ping 12.20 ms
    Jitter 1.72 ms
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    Firewalla

    What did you change?

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  • Avatar
    Tim Iwashima
    • Edited

    Previous:

    Modem --> Firewalla 2.5g --> 2.5g Router 2.5g --> device

    (Router is set as a WAP, but has physical ports) 

    Current:

    Modem --> Firewalla 1g --> Device

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    Firewalla

    So your latency and gaming issue is due to the "Router"?

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    Tim Iwashima

    Possibly, I want to try it when I play again to see if the issue is resolved.  Thanks for the help thus far.

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    Tim Iwashima

    Unfortunately, the problem persists.  Game disconnects and shows poor connection.

    The device being played from shows the following from the HTML5 speed test previously provided:

    Download 575.05 Mbps
    Upload 763.56 Mbps
    Ping 17.41 ms
    Jitter 4.76 ms
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    Firewalla

    are you playing via WiFi or ethernet? 

    The problem is very likely your WAN rather than LAN. 

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  • Avatar
    Tim Iwashima

    Ethernet.

    The problem does not occur if I play:

    Modem --> Router --> Device

    Current connection is:

    Modem --> Firewalla --> Device

    This suggests it's the Firewalla.  Are there any configuration changes I can make to help this?

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    Tim Iwashima

    I just tested a few games.

    Modem --> Router --> Device plays with no issues

    Modem --> Firewalla --> Device results in disconnections

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