False power outage causing disconnects

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Greatcaesar

• April 04, 2025 05:48

Just setup my first ever Firewalla gold se. I have it plugged into a battery backup. Internet was up all day from 11 AM to 9 PM when internet dropped. Checked signal to modem which was fine, even called Spectrum to verify no outages. Checked network activity in Firewalla app and it shows activity until 9:08 PM then a sudden drop with nothing after that. Firewalla lights are on and blinking. Checked event history and it reported power outage at the time the internet was dropped. But again, the Firewalla was still getting power. Anyone else experience a false positive such as this? I know for a fact my battery backup isn’t tripping or going bad. Power cycled Firewalla and everything started working again no problem.

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  Firewalla

  • April 04, 2025 15:02

  Do you mean the unit showing a power outage, and there isn't one, your network was perfectly fine during that time? if it is, then it is a software bug, please confirm, I will open a case for you

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  Greatcaesar

  • April 04, 2025 15:10

  Half correct. It shows a power outage when there isn’t one but the internet disconnects because the Firewalla THINKS there’s a power outage.

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  Firewalla

  • April 04, 2025 16:25

  Sorry, I am lost a bit;

  Do you mean, when firewalla shows there is a power outage, there isn't one and your internet works fine?

  Or firewalla show outage, and your internet doesn't work, while there is no outage?

   

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  Firewalla

  • April 04, 2025 16:30

  Let me create a ticket for you, a developer want to in parallel look at your logs. 

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  Greatcaesar

  • April 04, 2025 16:31

  Your last sentence is correct. Firewalla shows power outage in events, Firewalla is still physically powered up but there is no internet because it thinks there is no power.

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  Udit Batra

  • May 17, 2026 21:17

  Was there any resolution to this? I just experienced the exact same thing last night.

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  FirewallaSupportDesk

  • May 18, 2026 00:29
  • Edited

  Udit Batra If you've ruled out power issue for sure, please create a ticket and share box logs along with other issue details you observed. Our support can help you out. 

  • Box Settings -> Help & Support -> Open Support Ticket
  • Input issue title & description
  • Make sure Attach Log is on, and submit

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