Apple Music
I just revamped my Firewalla Blue to handle DHCP while I was changing around my network. One of the issues I notice now is that Apple Music will not stream while I am on wifi. If I go to cellular, it plays just fine. I cannot see where it is blocking it or what the address would be to allow it through. I did disable monitoring on my device and I was then allowed to stream from Apple Music. I checked around the community a bit and didn't seem to come across this issue in another post. Any help would be appreciated.
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We always follow this to debug
1. Tap on devices-> tap on the device that's having problems->turn on emergency access.
2. If the above works, and you can stream apple music, then likely the problem is related to rules
The tricky part is to go into the rules button and see which one is blocking. Since it is apple music, see anything looks like Apple and pause that rule.
In the 1.972 we will have better ways to debug blocks, and hopefully, that will easily identify problems.
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Thanks for the advice, I gave it a go and when I put the device into Emergency Access mode and I was able to stream from it just fine. The only rules I have are the Default Bundle which says it is managed by Active Protect. If I disabled Active Protect it then streams fine also. I really do not want to turn off Active Protect in order to stream music, is there a way to see where in there that it is blocking this data? I looked into the alarms and I do not see anything that says it is blocking any connection when the music doesn't play. It does say that that I have a device watching video on aod.itunes.apple.com but it is only informational, it isn't blocking. I tried to add this address to the rules to allow but that didn't seem to work.
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So far we have not seen any issues impacted by the active protect bundle. Likely something else may be impacting your streaming. Do you have any regional blocks? Also, do you have anything like DoH or Adblocker up and running? If you turn those off, it does take a while for them to take effect (due to dns cache).
One way to test now is just turn on active protect bundle and see if the block is immediate or not. If it is, then send an email to help@firewalla.com, we can take a look
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Same issue here over the past 24 hours or so. No wifi connected devices can access App Store, Itunes or other Apple service such as Pod casts. Even devices not monitored cannot access, which have no rules applied to them.
Network activity shows no blocks. Remove from network and access is working just fine. Disabling Active Protect does not resolve the issue for me. At least in the past 4-5 minutes since I have turned it off.
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I have disabled and enabled and kept going back and forth, technically nothing is different right now when compared to yesterday, but it is currently working. I am running Pi-Hole but that was the first thing I checked. That wasn't blocking any traffic during the time I was accessing the music app. This is a Galaxy phone, I do have an iPhone for work which is hooked up to the wifi, I tested the app store and such there with no issues. I will keep an eye on it and see if it goes out again, but as of right now it just works with no explanation. Perhaps a reboot of the box would've done the same as turning everything off and back on in the software.
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I do not have any flags in the pihole for blocking anything apple related or even blocking anything at the time of access for music streaming. I did change the DNS settings in the Firewalla to point to the pihole in both the primary network and overlay network. It is using the overlay IP address for this, which is what the pihole is set to use.
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