Blue causes unusable network speeds
Plugged the Blue into an Archer C5 modem/router and my speed dropped from 25MB to 1MB, making it pretty much unusable. Really disappointed. Unplugged Blue and magically speed back up to 25MB. Blue is set to defaults, provider is Rise Broadband (OTA Idaho).
Maybe I need to return Blue and look for other options?
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Usually, when this happens, there is a compatibility issue with the router + Firewalla in Simple Mode. We do know that Archer C5 is compatible with the firewalla in Simple mode, but never heard of the Archer C5 modem/router, so not sure why it is not working with it.
Usually, when this happens, you can do a few things
1. tap on the monitoring button, tap on mode, and pick an experimental simple mode and see if it works.
2. Or you can try the DHCP mode, which does require you to turn off the DHCP server on the C5
You these don't work, you are welcome to contact our support at help@firewalla.com, we can help you further.
And if you want to return the product, we back our product with a 30-day money-back guarantee, all you need to do is also contact help@firewalla.com to create a return.
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