Learning more about teaching firewalla
Whats the best place to learn the firewalla dashboard and how to explain what to do for non tech users. I am IT helpdesk support and looking for a simple non subscription firewall solution for a one computer user. I think the Red is perfect for the solo computer user.
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All the things that a non-tech user would want to do are pretty intuitive from the app's home page. I would not direct my non-tech end user to a bunch of documentation or videos unless they express a lot of interest in diving deep. If the android/IOS app isn't intuitive enough, I probably wouldn't give the non-tech user access to the portal... or I would look for another firewall product (good luck they're all way more complicated than Firewalla).
The FW user guide pages are very well written and would be a good place for an end user to start. I would personally pick out a few pages that are more relevant to the end user instead of sending them to the user guide home page.
Start here, https://firewalla.com/pages/user-manual
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This is also another good document https://help.firewalla.com/hc/en-us/articles/360040091853-Getting-Started-with-your-Firewalla. The front screen image is clickable and it is simpler to navigate to the right document
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