Problems with Online Game access.(UPnP issues?)

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5 comments

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    Firewalla

    If the problem is UPnP, then it is highly likely not related to Firewalla.  Firewalla Blue in simple mode will never touch anything related to UPnP. 

    Have you tried this?  in the same place that you turned off device monitoring, can you turn on monitoring, then turn on emergency access mode?  See if this works.  

    Also a few things to turn off 

    DNS over HTTPS

    Adblock

    Family mode

    After you turn these off, you need to turn the wifi off and on the machine that you are controlling to refresh the DNS cache.

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    Jonathan Raleigh

    Thanks for the input. DNS over HTTP and Adblock were already off. I turned off Family mode and that did not change anything. I turned on Emergency mode and at first all internet traffic stopped working(and yes I did flush DNS) I couldn't even ping a public IP. I turned it off and on a few times flushing DNS each time, and eventually traffic started flowing with Emergency mode on. However I still have the same problem as I did before.

    If I understand correctly, the Firewalla works by utilizing IP spoofing. Doesn't this mean that it is impersonating the Gateway? If so, doesn't that mean that it is touching all network traffic regardless of protocol used? I'm definitely not an expert in this stuff, so please correct me if I'm wrong.

    Is it possible that Firewalla is not forwarding on the request to open the necessary inbound port to the router? My router has a screen that shows open UPnP ports and when we try accessing the games it shows no ports open.

     

    Thanks.

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    Firewalla

    Your router may not be compatible with Firewalla Simple mode.  This is the ARP spoofing mode.  Our list says this one works with experimental simple mode, so try this, tap on the monitoring button->[change mode] to experimental simple mode. (https://help.firewalla.com/hc/en-us/articles/360009401874)

    And here is how arp spoof works https://help.firewalla.com/hc/en-us/articles/115004292514-How-does-Firewalla-Intercept-Traffic

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    Isaac Chau

    I experience exactly the same problem. My kid complaints the Roblox game failed to load/start.

    I have tried the followings:

    1. Simple Mode:

         Monitoring ON :  Unable to load/start game
         Monitoring OFF:  Able to load/start game  (But what's point to use Firewalla?)

    2. DHCP Mode:

        Monitoring ON :  Unable to load/start game

        Monitoring OFF :  Unable to load/start game

     

    P.S. I'm using Netgear Orbi  + Blue Plus

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    Firewalla

    @Isaac, which orbi units are you using? As far as I know, the orbi wifi 6 units will need to use DHCP mode. 

    In your example, if you go with DHCP mode, if you see loading problem, the issue is highly (usually 100%) related to a rule.  You will have to try this quick debugging https://help.firewalla.com/hc/en-us/articles/360050255274

     

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