All my devices are showing offline

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Doug Lin

• November 17, 2020 19:43

Hi, 

 

I have a Firewalla Gold.  It is connected to my FIOS router.  I also has another wireless router connected to the Firewalla.  All devices are connect through the wireless router.  Yesterday, we had an FIOS outage, and it came back about half hour later.  Since then, all my devices are showing off line, but they are in fact online.

Please help.

Thanks,

Doug.

 

 

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  Firewalla

  • November 17, 2020 20:51

  You hit a bug in the 1.970 software. (if you are running 1.971 beta, let me know).  This bug happens if you get an outage, and in certain sequence, firewalla will not fire up all the processes.  

  Try to reboot the firewalla, it should work after. 

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  Ios Hex

  • June 19, 2024 15:27

  Note that here in the future, June 2024, this problem seems to still exist. I've had FW Purple and Gold for a few years. First time I've experienced this issue. Power dropped yesterday afternoon and this morning I was surprised to see the Gold showing no network activity and all devices offline. Reboot did the trick. FYI
  Box version 1.9780 (e2117ed0)
  App Version 1.61 (84)
  License Firewalla Gold

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  Firewalla

  • June 19, 2024 16:42

  @Hex, I've created a case for you, we will follow up, and will likely ask you to send logs over. 

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  Melvin Symes

  • July 08, 2024 23:55

  Same exact thing happening to me in July 2024 on FW Purple.

  Box version 1.9780 (3692f643)

  App Version: 1.62 (67)

   

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  Firewalla

  • July 09, 2024 04:14

  @Melvin Symes, I created a ticket for you. Please do not reboot the system. 

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  Big Riff

  • August 22, 2024 16:24
  • Edited

  Same issue here. Gold SE.

  Box is also not recognizing new devices and placing in quarantine. I assume this is related to the offline issue.

  Thanks

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  Firewalla

  • August 22, 2024 17:34

  Are these devices "new" or they been to your network before? Is this a new install? or you been running it for a while?

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  Big Riff

  • August 22, 2024 20:30

  Been up and running for about 60 days.

  All the devices have been on the network previously.

  Deleted  3-4 devices off the Firewalla and rebooted to test if they would be recognized as new but they were not.

  Most devices show offline when they are online with a few exceptions.

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  Firewalla

  • August 22, 2024 21:00

  @BigRiff, I have created a ticket for you too. 

  Usually, when devices are offline they are likely can't be pinged or reached from the firewalla. This can happen if you have them hidden behind another network (like NAT), or the switch behind is blocking ICMP.

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  Big Riff

  • August 22, 2024 22:02
  • Edited

  Thank you. Currently my setup is modem (IPPT mode) > Firewalla (acting as router) > Wifi (AP mode)

  I have made no network changes recently and this morning most devices showed as offline when they were online.

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  Firewalla

  • August 23, 2024 00:03

  What is the AP you are using? 

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  Big Riff

  • August 23, 2024 02:30

  ASUS AX5700

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