not seeing activity on devices anymore, "no data found"

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Mark van der wal

• September 13, 2020 19:15

All of a sudden I'm not seeing traffic data for devices any more. Just shows "no data found" on my FWG. I also had to redo the QR code for the web portal. Was there an update pushed out or something?

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  David Batchelor

  • September 14, 2020 16:49

  I also have no data in logs since 9 -11-20 and it shows all devices except the firewalla as offline, but everything is working....why? I would reboot but not during day, work from home, school from home etc etc

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  Firewalla

  • September 14, 2020 18:38

  David, just created a ticket for you;  we may need support access to see what's going on inside.

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  David Batchelor

  • September 14, 2020 20:02

  I replied to email about remote support. Thanks!

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  Mark van der wal

  • September 14, 2020 22:14

  OP here, still not seeing traffic for my kid's ipads anymore. They are literally sitting next to me streaming youtube and doing roblox. If I mute an alert, does it no longer log the traffic?

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  Firewalla

  • September 14, 2020 23:33

  @Mark, for your case, check the MAC address of the kid's iPad and see if it is not randomized.  Then best go to [devices]->[kids iPad]->[network flows] and see if you see stuff there. 

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  Mark van der wal

  • September 14, 2020 23:46

  Thx, randomized MAC is an ios 14 feature, and they are still on 13. Double checked to be sure. When I click on their devices and lookup network flows. I don't see any traffic:

   

  

   

   

   

   

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  Mark van der wal

  • September 14, 2020 23:53

  FWIW, I did a reboot of the FWG, and now see data. But curious why it stopped for those devices.

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  Firewalla

  • September 15, 2020 05:45

  Not sure, either it is a software bug, issue with network extenders, or even a smart kid.  Next time you missing data like this, just send help@firewalla.com an email.   We can look at the logs and figure out what's going on.

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