I have a rule set to filter gambling sites. An article recently pointed to two gambling sites with odds on the election. one was not blocked and the other was. Because one wasn’t blocked, I forgot about the rule I had set. Three suggestions came from this:
- have a way to report sites that are false positives or false negatives to improve filtering based on rules.
- When sites match a rule, have an option for alarms and notifications so that the administrator will be able to see what was blocked.
- Have an option of changing the page presented to users so they know there isn’t a network issue but that something was filtered intentionally. I’ve seen other filters like OpenDNS provide a custom error message with information like why something was blocked and who to contact if you think there is an error in blocking.
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