VPN Reset profile not resetting

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5 comments

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    Firewalla

    Can you send an email to help@firewalla.com and include your support information?  we need to take a look.   Usually, the reset profile will create a new profile and key.  The profile's certificates will be different. (check that first)

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    Damian H

    Hey there!

    Just to make sure, what information am I providing?

    Thanks!

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    Firewalla

    send an email to help@firewalla.com, they will let you know.  

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    Manny Cavalier

    Same issue here.  What's the fix?

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    Melvin Tu

    @Manny

    If you reset profile & password, Firewalla will generate a new VPN profile with the same profile name, different certificate and different password. 

    Can you help to make sure the content of the profile is not changed? If no, please send the remote support info to our support team: help@firewalla.com

    Sorry for the confusion.

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