Logs for Firewalla? Keeps going offline..

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    Firewalla

    This is likely the box is rebooting or one of the keepalives processes is rebooting itself.  And the causes can be.

    1. Firewalla detect your router is down, or the WAN is down.  The later one doesn't trigger reboot every time.

    2. The unit is running out of memory, this happens so far, mainly due to very heavy p2p usage, which firewalla blue can't track all the sessions.

    3. Software bug which causes one of the internal processes to crash

    4. Firewalla can't reach home or the connection to our cloud is cut off.  (Could be DNS or data can't transfer issue)

     

    the main log /var/log/syslog*

    Which should have the reason for the reboot.  (grep for watchdog and/or reboot).

    And best is just send an email to help@firewalla.com, and give us support access to shorten the turn around time.  Should be a pretty easy fix/or diagnostic.

    https://help.firewalla.com/hc/en-us/articles/115004705654-Tutorial-Remote-support

    (PLEASE DO NOT POST THE RESULT HERE)

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