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Constant Alerts on Ring Doorbell "Abnormal Uploads"

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Stormy Daniel
  • Edited

I know that topic has been touched-on in the past, but can you give us an update on how Firewalla might be able to better handle this types of upload behavior?

As an owner of Firewalla blue box, I love it. My only complaint is the 'false-positive' alerts for my Ring Video Doorbell Camera - which constantly uploads ~5MB chunks of data to various AWS IPs (usually in Texas but sometimes in France of all places...). I approve the IP/host, but clearly Amazon owns massive IP ranges and my little finger is tired of clicking "Allow". Im wondering if you can provide an optional mass whitelist for these IP ranges?

My camera is positioned in such a way that it triggers on car movement as well as trees/bushes that move in the wind etc - I cant reduce the amount of video my Ring is uploading - I have tried.

 

Any thoughts on how this issue might be handled in future releases?

 

Thanks

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    Support Team
    • Edited

    Hi,

    Sorry for the trouble. If you know what the IP range is, you can manually mute Abnormal Upload Alarms on them.

    Here is the tutorial on how to mute alarm on an IP subnet. Hope it helps.

    https://help.firewalla.com/hc/en-us/articles/360023574133

    We are also slowly enhancing the algorithm to make the alarms more accurate and less annoying.

    Thanks for your patience.

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    Stormy Daniel

    Awesome - I didn't see a way to blacklist an IP range/domain manually and assign it to a specific device (doorbell). Most Ring uploads are going to 35.0.0.0/24 Thanks!

     

     

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    TheLevin8r

    To add to this discussion, I too have a ring doorbell and am also always approving uploads, but don't want to disable monitoring on it. I just tried googling for the list of IP ranges that they use but am not getting any results. I'll open a ticket with them and see what they say. If I get anything useful I'll post it here, but I'm also asking if anyone else does to also post it here.

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    TheLevin8r

    I opened a ticket with Ring support, but they are unable to supply any IP range information.

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    TheLevin8r

    After muting over 100 IP's and many entries for s3.amazon.com, I’ve found that I have so far been able to cover all of my ring doorbell uploads by allowing the below /16 networks. I think this is better too because when muting the alert you mute that one IP for all devices instead of just Ring, this way I mute a range for only Ring. As a side note, it would be good if firewalla could fix the s3.amazon.com issue too, and just mute the IP and not the DNS name. I had 30+ entries for that. Here is what I am muting for my Ring doorbell. 52.16.0.0/16, 13.52.0.0/16, 13.57.0.0/16, 34.221.0.0/16, 34.223.0.0/16

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    Firewalla

    @TheLevin8r going to include your suggestions in our alarm muting doc as an example.  Thanks for sharing!

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    Stormy Daniel
    • Edited

    Thanks @TheLevin8r  I doing a similar thing - but my IP ranges are way different (likely due to geographical location I'm guessing...?). My Ring Doorbell Cam seems to prefer 100.26.0.0/16, 34.196.0.0/16, 18.206.0.0/16, along with your 34.223.0.0/16.

     

    Process is simple:

    -Look at your archived "Mutes" for your Ring camera.

    -Find the most obvious/common patterns via the first (2) octets/classes (example 18.206.xxx.xxx).

    -Make a custom "Mute" for this IP range in the form of 18.206.0.0/16 (the /16 is a subnet mask that will Mute all IPs in one fell swoop after the 18.206 (Class B).

    -Dont mute anything after just the first octet (Class A) as that is likely way too broad.

    (Amazon is huge and has deep pockets - so yes - they own a lot of IPs! I wish Amazon would disclose these ranges so we can have a single Mute/Whitelist. I'm sick these notifications.)

     

     

     

     

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    Firewalla

    Seems these IP's are not uniformly allocated.    Would you guys consider just ignore the upload alarms from Ring

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    TheLevin8r

    While that is an option, for me I can't do that with a security device such as a camera. I don't mind whitelisting the huge Amazon ranges, but if I see uploads to another country or to a dns name that doesn't make sense I'm going to block it and investigate.  

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    Arms

    While @Leniv8r advice in the ring doorbell was great it does not seem feasible on the ring stickup cameras, the IP ranges are scattered all over, it would be great to be able to mute abnormal upload alarms for a specific device or group. Any suggestions?

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    Firewalla

    see this on how to mute any alarms https://help.firewalla.com/hc/en-us/articles/360006083334-Manage-Alarms

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    Arms

    Thanks but the ring stickup cam does not upload to the same subnets as the ring doorbell, in reviewing my alarm details there are at least 15 IP addresses used so I would need to mute Class A which may also mute alarms I may want to know of. When I select mute, I only have the option to mute the IP for all devices not just for the device concerned.

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    Arms

    I have found a related request on this in the forums where another experiences similar issues. the abnormal alarms vary depending on the amount of motion detected by the camera however its not unusual to see around 10 alarms raised by the camera in a day and each with a different IP and if I wanted to arrange tehm by class to add a manual mute alarm, it would need to be *.*.*.*\8 which would cover to big an area and no guarantee that the alarm would not come back. 

    https://help.firewalla.com/hc/en-us/community/posts/1500000880081-Abnormal-Upload-Alarm-adjustments

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