Arlo Pro 2 WiFi security camera system offline or blocked

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2 comments

  • Avatar
    Firewalla

    This may be a complicated one.   If your system is up, can you send support information to help@firewalla.com, we may need to look inside and see what's going on.   Let us know your new router as well.  https://help.firewalla.com/hc/en-us/articles/115004705654-Tutorial-Support

    Please do not send the info here. 

     

     

  • Avatar
    Jeremy Markle

    Sounds like an UPnP or DNAT related issue. Not sure what the arp entries in the Internet facing router look like and if the NVR has any security to detect strange ARP entries such as x.x.x.x == [ aa:bb:cc:dd:ee:f1, aa:bb:cc:dd:ee:f2 ]. still putting my money on UPnP or DNAT where the arlo mobile app uses a cloud hosted service that has a "remote access" checkin mechanism. Plex behaves similarly where the server checkins to the cloud service and the cloud service then performs a reflective accessibility check to determine server reachability.

    Regardless... please post any sanitized resolution for future reference.

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