Firewalla beta issues

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Tobias Fenster

• November 18, 2018 15:59
• Edited

Hello, 

 

I recently got my firewalla as part of the beta program (device version 1.956.941). A lot of the features seem to work fine but I have three issues:

- I have two Amazon FireTV sticks and one sometimes gets blocked although I have no special blocks there. As soon as I switch off monitoring for the device, it gets the internet connection

- VPN from my company laptop doesn't work anymore, it can't connect. Switching off monitoring for the device doesn't help, only when I completely remove the firewalla from my network, then it does work again

- Connection to the RealVNC server doesn't work, it can't get a connection. When I remove the monitoring for the target device, it works again

Any ideas what might cause this or how I can find out more?

Regards,

Tobias

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  Firewalla

  • November 19, 2018 15:35

  1. For FireTV, double check if you blocked anything in rules.  If there is no block, likely be something else, send support info to help@firewalla.com

  2. For the VPN part, are you using Simple or DHCP mode?  What VPN it is? (Microsoft?)

  3. Might be related to (1)

  Send us privately help@firewalla.com

  1. your router model

  2. support information 

  thanks, we will hunt the problem down. 

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  Shawn Whiteside

  • November 20, 2018 23:25

  I have a similar issue with the new Blue Firewalla on the beta team.

  I use a Roku streaming device and the SlingTV app. When using the new Blue Firewalla, I no longer can receive streaming feeds for any of the sports channels included in my SlingTV subscription, nor can I watch any of the programs that have been recorded on SlingTV cloud under my account. I stopped Firewalla monitoring on the Roku device and was able to begin watching the recorded programs, but the sports channels still do not work.

   

  Thanks,

  Timothy

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