Android Problems

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    Andy Barcus

    UI Bug: When allowing a list of newly found devices, the last one does not disappear from the list.

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    Kris Lu

    Hi Andy,

    About the UI bug that 'the last new device alarm doesn't disappear', we need reproduce the issue in our env and try to figure out the root cause. We'll let you know when we have clue.   About the binding failure of your Pixel, we'll release a new android version with better discovering and binding process soon. 

    thanks

    Kris

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    Jonas Wennberg

    Hi, 

    About the UI bug Andy mentioned, I have the same ”problem”, Samsung Galaxy 8, just wanted to add, It does vagely say ”No more alarms” behind the last one that dosen’t disappear, not sure if this helps any but nevertheless. Other than that I have no comments about the Android app, as far as i am concerned it works as good as the IOS app (running that on my iPad).

    Best regards

    // Jonas

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    Jonas Wennberg

    Hi again...

    Another question,you (do not think it has anything with the Android app to do, thu, so this might be in the wrong section). In both of the apps, under ”Advanced” there is a choice to ”Allow addidional binding”, in my point of view it is kind of clear what this does, BUT I have both of the apps running and connected to the same Firewalla and in neither of them this is enabled but everything work perfect, so when is this needed, is it when it is more than one IOS or Android app used maybe?

    Best regards

    //Jonas

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    Kris Lu

    Hi Andy,

    We've found the root cause of the UI bug about "can't remove last alarm from UI" and will include the fix in next release. Thank you again for your great feedbacks!

    Kris

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    Kris Lu

    Hi Jonas,

    Thank you for your comments.

    First about the UI bug, we've confirmed the bug and will release a new version soon including the fix:)

    Second for the "Allow additional binding", yes, you are correct, it is used for when you want to bind the same firewalla box with multiple apps on your phone or pad(ios or android). So when you have a new phone(iphone or android phone) and you want to install the firewalla app and bind to your current firewalla box, you can switch that button on your first phone, so that after several minutes, your new firewalla app will see the firewalla box and you can bind to it just like your first app. After binding, the button will be switched back, so next time if you have a third phone, which you want to bind to the same firewalla box, you just need to switch that button on again.:)  This is just a convenient way to let your new firewalla app find your firewalla box, otherwise, you need restart your firewalla box to let your new app find it.

    thanks

    Kris

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    Jonas Wennberg

    Hi!

    Thank you so much for claryfing this 😊

    Best regards

    //Jonas

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    Topher

    When viewing Network FLows (Deep Insight) on any device, immediately following screen-load none of the buttons (Apps, Upload, Download, History) are responsive to clicks unless you scroll.

    On the devices containing limited data... you cannot scroll, therefor you cannot click these buttons

     

     

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    Firewalla

    @topher, is this beta or production android app?  what device you are using?  

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    Ashlyn

    When trying to setup my firewalla, after plugged into the router and power, the app never finds the device.  The phone is connected to the correct wireless connection (router) but the device is never found on the home screen or after clicking the plus sign and "Continue".  This issue is also being seen by other users (reference the app reviews in the Google Play Store).  When an Apple user tries to setup my device it works however so it is strictly Android users.  I never had this issue before the most recent update.

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    Firewalla

    @Ashlyn,  will create a case and have our Android developer look at it.  There likely be a new release of the Android app in the next few days.  Not sure if that will fix the problem.   

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    Topher

    I replied via email but just to make sure you received my response I am posting here.
    Yes, I am a BETA user and app is the BETA app. I am using an HTC 10

    I confirmed this bug is non existent on the Samsung Galaxy S8

    NOTE: Please inform your Android dev that my issue "might" not be related to the app as I am on my 2nd HTC One m10 device due to the screen having a region of (what i call) dead pixels. Seems the region where these buttons are is about the same area my device is non responsive (to clicks) for anything, including swiping of sense home screens

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