Firewalla App Android Cannot access Settings

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15 comments

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    Firewalla

    Fernando, are you able to pair with firewalla after you reinstall the app?  Do you still see the icon?  

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    Fernando Limon

    Yes it seems it connects but after that it will not even display the chart data (or anything by that matter) and will try and load it with no avail and now I cant even edit (or see) rules,device or anything as of now I have to unplug it entirely as for some reason WiFi was failing while connected but that is the lease of my worry right now 

    Any ideas as to why this is happening?

    I am not really sure when this stared since at first I hardly went to the settings since It works after I set it up

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    Firewalla

    Can i summarize it as

    when you tap on the firewalla icon, you are not able to get any real data on the first screen?  If that's the case, something may not be operating correctly.  We have a few ways to fix that. 

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    Fernando Limon

    pretty much the only thing I can think of is that a update may have corrupt the settings or a file meaning the update may have gone wrong or was incomplete corrupted something or even if it was not a update a file is damage to cause thats what I can diagnose with the info I have this is my theory 

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    Kris Lu

    Hi Fernando, do you mean you can't get any data after connecting? Is it keep showing the loading icon on the chart place? Could you please give us a snapshot so that we can confirm the root cause? 

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    Fernando Limon

    After a few hours of trying (or leaving it a few hours unplugged)  it finally loaded the chart data for now but I still have the issue of that no settings at least most of them specially in the top right (the gear) is unresponsive and as a side note the internet is unresponsive maybe a setting in motoring or rule but I cannot modify them if I try next time the app load it will be to what it was before it was modify or downright cannot even click it

    I will add a picture of the settings in top right that I cannot click

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    Jonas Wennberg

    Hi!

    I have kind of the exact same problem as Fernando with my Android app, i cannot do anything in the settings view (Gear icon). I do have chartdata and data on all devices thu, for apps, download, upload etc. Just as Fernando, i have rarley used the settings becuse i haven't really had anything to setup but today and yesterday i have tried to setup VPN, i get to the point that i am able to enable VPN but cannot get to the settings page.

    I have not tried it on my IOS app yet thu.

    Best regards

    Jonas

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    Kris Lu

    Hi Fernando and Jonas, by 'no response', do you mean when you click something for example 'About' in the ‘Settings' page, you will not be directed to the 'About' page? Just nothing happened?   Also, could you please give us your mobile phone type and android version so that we can try to reproduce your issues.

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    Jonas Wennberg

    Hi, Jonas here...:-)

    Well, yes, that is exactly it, there is no response pressing any of the choices above, in Fernandos screendump :-(

    I am running a Samsung Galaxy S8 (Model no: SM-G950F) with Android version 8.0.0 and Samsung Experience-version 9.0.

    Thank you for your fast reply!

    Very best regards

    // Jonas

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    Fernando Limon

    Exactly like you said and Jonas confirms as for the phone is a Android- LG G6  Model no: LG-H872 with Android version 7.0.

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    Kris Lu

    Hi Fernando and Jonas, please checkout the latest firewalla android app 2.0.0 (109) to see whether it solves your problems. The google play market may have some delay, just wait for a while if you can't see the latest update. 

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    Jonas Wennberg

    Hi!

    Fantastic, i can't belive how fast you guys are !! :-) You never let us down, it works like a charm!

    Keep up det good work and my sincere thank you !

    Best regards

    // Jonas

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    Kris Lu

    Hi Jonas, 

    Glad to hear that. Just feel free to let us know if you meet any problems when using Firewalla. Your feedbacks are very important to us:)

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    Fernando Limon

    Like Jonas said you guys are fast and all the same I can confirm  that settings seems to be working now 

    thank you for your hard work!!

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    Jonas Wennberg

    Hi again!

    I will, glad to hear it works for Fernando to :-)

    Best regards

    Jonas

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