Direct access?

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    Firewalla

    Wade, the direct access mode is to have your phone talk to Firewalla box without going through the cloud.  The reason for that feature is, in certain parts of the world, the cloud may be slow or unstable, and a direct access may be an optimization. 

    (Both direct and cloud are encrypted end to end, so our cloud is always clueless of what's being transferred)

    It is very likely that 34.75 seconds (and thank you so much for being so precise)  is likely connection not getting through your router.   Direct access depends on upnp, so if your router denies or do something strange with that flow, your phone will time out and I believe the fall back is still the cloud. 

     

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  • Avatar
    Melvin Tu

    There are three ways for app to communicate with the box:

    - LAN mode. Direct connect to the box's local IP for data exchange. Only available when your phone is in same network.

    - Direct Access mode. Direct connect to your home's public IP for data exchange, UPNP port mapping is required. Only available when DA mode is enabled.

    - Cloud Relay mode. Phone submits the request via cloud, and wait for response. Always available.

     

    The try sequence at phone side is always LAN -> DA -> Cloud. (depends on whether the mode is available or not)

     

    So if DA mode is enabled, but not working well, it may actually be slower than cloud only.

     

    You can turn on debug mode in app to see whether DA doesn't get through and falls backs to cloud mode.

     

    To turn on debug mode, either Settings -> Help & Support -> Debug or Settings -> Advanced -> Debug based on different app version. (assuming it's iOS app)

     

    Melvin

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