Firewalla interfering with orbi backhaul status

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17 comments

  • Avatar
    Firewalla

    We have not tried RBS50;  Try this, tap on devices, and see if you have RBS ... or like devices there. (or anything identify as netgear) tap on the monitoring button to disable monitoring on that device. 

  • Avatar
    Hatadds

    I already tried that and it made no difference. 

  • Avatar
    Firewalla

    Next thing to try is to take all devices that you are not sure of, off the monitoring list.  This should eliminate any noise that may be caused by things we never encountered.  If you already did all that, turn off monitoring by tapping on the monitor button and see if the behavior persists.  

  • Avatar
    Steve Van Orden

    I have the exact same setup at home and just realized the same problem.

    However, when I disabled monitoring for just the RBS50 (Satellite) as you suggest, I now get a "Good" Backhaul Status :)

    Just so I understand though, does this mean that any device connected to the satellite will not be monitored?  Or as long as monitoring is enabled for any specific device, it doesn't matter from Firewalla's point of view whether the device is connected to the Orbi Router or the Satellite?

    Thanks!

  • Avatar
    Hatadds

    Hi Steve-

    Did you reboot anything (Firewalla, the orbi’s) after turning off the monitoring?

    I tried that, and still received the “configsync” status.

    Thanks

  • Avatar
    Firewalla

    @steve, the short answer is, when you turn off monitoring of satellite,  only that satellite is not monitored.   There may be some issues with Firewalla taking traffic from these nodes.  

    @Hatadds, in theory, no reboot is necessary, but if you want to reboot one, reboot the satellite. 

  • Avatar
    Steve Van Orden

    Hi Hatadds,

    No, I didn't have to do anything -- other than log back into the Orbi.  It reported (something like) I had logged in from another system and needed to log back into the one I was using (Firefox).  Of course I hadn't logged in from another system, but something related to toggling the monitoring on the satellite made it think so.  Most of this is beyond me -- I'm trying to use my Firewalla as a starting point to really know what's going on at this level.  Would also love to get into the code (programmer by trade, but been a long time since I was down in the network level stuff).  Sorry I digress...

    @Firewalla - thanks for the amazingly quick response!  The reason why I even ended up on this help page in the first place is that my wife has been having connection issues with her iPad -- which is almost always connected to the satellite...  I haven't had a chance yet to see if disabling the monitoring on the satellite will affect the iPad yet.

    On a side note, I have another question regarding manually adding a "allowed" site (whitelisting?), but I guess that question doesn't belong here.  It might be that I just need to really learn how to optimize my Firewalla :)

    ~ Steve

  • Avatar
    Firewalla

    Steven, you can actually log in to the box and inside you will find an ubuntu 16.04 distribution with all the tools you ever need to write in C, python, node ...  the username is pi, the password you can find in settings -> advanced ->ssh

    If you ever blow up the system, you can always flash it again. 

    As of whitelisting, the box right now doesn't block unless it thinks the situation is bad.  So you really don't need a whitelist.  But there is nothing to prevent you from login the box and messing with iptables and drive everyone crazy :)

  • Avatar
    Hatadds

    Hi Steven-

    Is your backhaul status still listed as “good”. I am asking because I have not reconnected my Firewalla back yet.

    I had tested the recommended configuration once before (turning monitoring satellites “off”) and the backhaul status was ok for a couple of days, then it unsynced. 

    I have the firewalla disconnected and the backhaul status has remanined good

    Thanks

  • Avatar
    Steve Van Orden

    Hi Hatadds,

    Sorry for not getting back to you sooner :(  I've been pretty busy with a project for work for a few days.  I have not been monitoring the status all that closely since the last posts, but have not noticed devices dropping or having slow connections either.  The times I have checked, the status has been "good" every time.  Sadly a power outage last week seems to have toasted the micro-SD card in the Firewalla or the unit itself (I am not sure which yet) so it has not been connected for quite a few days.  As soon as I have my Firewalla running again I'll keep monitoring and (if I can remember) post a status report for you.

    ~ Steve

  • Avatar
    Firewalla

    @steve, open a case if you can't solve the problem.  help@firewalla.com

  • Avatar
    Steve Van Orden

    @Firewalla,

    As far as I know my Orbi and Firewalla were working well after I turned off monitoring on the satellite.

    As for my Firewalla unit failure, I'm pretty sure I have an open case based on my post in "Problems and Solutions" (on 4/5): "power surge killed my Firewalla - what next?").  I sent an email to help (on 4/6) as requested and a new microSD card should be on it's way from you :)  I was going to get a card and reader/writer myself, but just haven't had time to "play" yet :)  So like I said in my "what's next" post and email, I'm still not sure if it's just the card that got trashed or the unit itself.  Hopefully we'll know in a few days, then I can double check the back-haul status of my Orbi satellite.

    I can also start playing with the iptables (see 8th post in this chain) to see if I can "allow" at least one site that never seems to connect (googleaddservices.com intermediate to final destination and is making my wife complain about the network) unless I turn off monitoring on her computer.

    Thanks,
    Steve

  • Avatar
    Hatadds

    Ugh, sorry to hear that.

     

    It seems that there is still an issue with my set up that even when turning monitoring "off" on my Firewalla for the Orbi Satellite, the backhaul status still gets out of sync.

    It worked fine for about 24 hours an then starting indicating "config sync"

    I've disconnected Firewalla for now.

    I have another Firewalla at my office which is paired with an AirPort Extreme and that works great.

     

  • Avatar
    Firewalla

     

    For your particular problem, is the Orbi in router mode?  And how many satellites do you have? 

  • Avatar
    Hatadds

    One satellite, and the Orbi router is set with "DHCP Server" to off

  • Avatar
    Steve Van Orden

    Hi Hatadds,

    I got a new SD card and flashed the image -- back up and running just like new :)

    So for the last week I have been monitoring my Satellite Backhaul Status as often as I remember (almost every day). It is always showing as "Good"

    ~ Steve

  • Avatar
    Hatadds

    Thanks Steve-

    I appreciate you checking. I have not had success with set up for whatever reason

     

    Les

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