firewalla going off line at night? And now does not comeback on line at all
Thought the unit recovered from last night, but it never comes back up.
App is latest out there - tried reinstalling - nothing.
Light flashing on firewalla like it's working - no data at all in the app - no historical or anything
like a clean new install.
if I try to set it up the initial screen comes up and the continue button is grey - can not do anything further.
Please advise - it was working great - no issues except going off line that once before and power off and on fixed it. Not this time.
Scott, I assume power on / off didn't fix it. Now let's look at if Firewalla is operational,
1. look at the outside LED near ethernet. It should be one green blinking. If you get one green and one yellow, we got an issue.
2. look inside the vents, and do you see lights blinking? or they are steady? or off?
If (2) you have a steady light or no light after about 6 min since power on, then we have an issue inside. In this case, a harder reset by flashing the image will be the best way.
I have a single link (green) one the Ethernet connector and blue lights that look to be flashing internally
The app on the phone shows nothing at all as far as charts or devices - and this was previously all populated.
Today even the monitoring section is unselectable? Yesterday I could at least go in to that section and it offered to let me turn it on or off, nothing would happen, but at least I could access the option?
the router sees it as connected and has a valid DHCP address
should I re-flash or is it something else?
Scott, if you can reflash it according to the instructions https://help.firewalla.com/hc/en-us/articles/115004796633-Flashing-Image
This image here has a more stable base image.
OK, second Sunday and second time the Firewalla is offline when I get up.
Went offline around 12 midnight again, the last time I thought maybe time change, but now I am getting a pattern of behavior out of it.
Offline, Green and yellow light flashing on NIC interface and no lights at ll within.
Unplug it and re-plug in power and NIC settles down and lights look good - lights inside but not on line.
Have to pull SD card and reinsert with power off and it eventually comes back up over an hour later???
Something not good.
Please advise - thank you
@JF, need to get into the unit and look at the logs. Will open a ticket, and please update the ticket with information here. (Please do not post it here)
So, last night I lost the internet and this morning it came back. But for some reason after the firewalla went off due to no internet, it didn't awaken when the internet came back. I got the steady yellow and green light. so i removed the card and followed the reflash procedure with the Etcher app, but I still get the steady yellow and green light. Can you please help me?Thank you
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