hard reset firewalla

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3 comments

  • Avatar
    Firewalla

    Helena, when you hard reset the box, the old icon no longer works;  This is like you just got the box and you still need to follow the installation to pair again.  Then you will have two icons.  We will fix the two icon problem in a later date. 

    Is there any particular reason that you are resetting the box?

  • Avatar
    Helena Choo

    I wanted to restart because for some reason i was getting a loading... message and nothing was showing up.. I was somehow able to get everything back on running :-)  I deleted the app, unplugged and plugged the box and then reinstalled the app. Was able to start from the beginning with scanning.

    Thank you!!

     

     

  • Avatar
    Firewalla

    Helena, we are working on to make this a bit smoother in the future. 

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