WAN keeps going down
My current setup is that I have a gold pro with two WAN connections. I have fiber connection through AT&T that is my primary and Starlink that I use as a failover/backup connection. On or before July 21st I started getting messages that the AT&T connection was down and it had switched over to Starlink. It would normally come back up a couple minutes later. This would happen 4-7 times an hour.
So I made my primary connection Starlink and AT&T the backup. I don't have this problem with Starlink. So I assumed it was something to do with my AT&T connection. I tried the following to resolve this but none has fixed the problem:
* I rebooted the firewalla
* Changing the network cable
* Swapping the WAN ports on the firewalla
* Rebooting/resetting the AT&T fiber gateway
* I got a new fiber gateway from AT&T
I just installed the new gateway and had the same problem. Next I connected to the AT&T gateway through wifi on my computer and started pinging 1.1.1.1 and google.com. When the firewalla (connected through ethernet) said the connection was disconnected I still had access through the wifi and could successfully ping the entire time.
So I think there is a problem with the firewalla. Can anyone give me some ideas on how I can prevent these disconnections?
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If you still have internet access after firewalla detect it as down, likely one of the test targets is not behaving.
What you can do to identify this is, tap on the down event, and you should see exact reason why firewalla consider you link down. It can be DNS failure or ping failure. If you see ping failure (most like), change the target to say 1.1.1.1 or 8.8.8.8, see https://help.firewalla.com/hc/en-us/articles/4413511352083-Network-Performance-and-Quality-Monitoring#h_01GPX4GXBARCYJDC2JV9AD4KK6 (you need to scroll down a few paragraphs)
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Honestly it worked fine until a little over a week ago and then just started failing. It doesn't happen for the Starlink connection. It only happens on the AT&T connection. I'm not using anything beyond what is in the firewalla box in terms of services. If there is anything about my configuration that would be helpful I can pull that out and put it here.
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I'm glad you posted this because I thought it was something I was doing wrong :). I'm also glad it helped you.
I swapped out everything (cables, fiber modem, etc) before I found the problem. I was using Starlink for 3 weeks because every time it would switch back and forth my video conferences would pause for like 5-10 seconds.
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I'm experiencing the same type of issue. I have Pro in transparent bridge mode with 3 networks (VLANs). The connectivity test (DNS test using github.com) fails daily at approximately the same time, but only fails for the first VLAN that was created; the other 2 VLANs (networks) pass the github.com DNS test. I've changed the DNS target for the first network/VLAN to www.google.com and will continue to monitor.
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@Firewalla : I have two Pro's...one in router mode and one in bridge mode. The Pro (Router) sits in front of my TP-Link ER8411 (router) and the Pro (Bridge) sits after my TP-Link ER8411...this configuration was based on work requirements (I work from home).
The networks/VLANs on the Pro (Bridge) use the LAN IP address of the Pro (Router) as their DNS. This was how I originally set it up and it is currently configured.
The LAN network on the Pro (Router) uses its own LAN IP address as the DNS.
The WAN networks on the Pro (Router) use 1.1.1.1 and 8.8.8.8 as the DNS'.
All 3 networks/VLANs on the Pro (Bridge) were set up using github.com as the DNS Test Target. I have now changed the DNS Test Target for the first VLAN from github.com to www.google.com.
Note: When the DNS Test would fail for VLAN 1, my wifi would go down; meanwhile, the DNS Tests would continue to pass for the other two networks/VLANs. I was seeing this failure at near-same time daily.
Updates:
- Has been 24 hours since changing the DNS Test target from github.com to www.google.com for VLAN/Network 1 and I have not seen any further once daily 4 minute DNS Test failures. Will post an update here if I start seeing this activity again.
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