Anyone I can talk to?

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Richard Morris

• June 20, 2024 12:05

We are a small MSP looking for a firewall solution for our clients. I like the Firewalla products but I have a couple of questions. I have tried the community forums and got an answer to one question but the others have gone unanswered. There are some things I would like to verify. Is there a sales or support contact I could talk to?

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  Firewalla

  • June 20, 2024 16:13

  You can post the questions here, and if they are sensitive, please reply to the case I just created for you 

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  Richard Morris

  • June 20, 2024 16:44

  Not sensitive:

  !) The OpenVPN and Wireguard VPN solutions allow 25 profiles but only allow 5 concurrent connections? Am I reading that right? Most clients do not use VPN but I have a couple who do and this question would be critical for them.

  2) can 30 day or no flow seats be added the the Business MSP at their respective pricing, according to the clients needs??

  3)If I start with the professional plan, can I upgrade later to the business plan if needed?

  I have a couple of Gold SE boxes coming and I think I can sort most other things out once I get them. Thanks

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  Firewalla

  • June 20, 2024 17:13

  1. OpenVPN has no profile limit because everyone shares the same profile. WireGuard VPN server is 25 profiles, and 100 profiles if you are on beta. (WireGuard VPN Sever profiles are not and can not be shared)

  2. the MSP business can add 30 day seats and no flow seats. (pretty flexible)

  3. There is no migration between the plans. They are on different servers (for example, the business plan infra is more redundant) To migrate, you will have to cancel one and subscribe to a new one. 

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  Richard Morris

  • June 20, 2024 17:26

  To Clarify: Regarding the VPN, I can have more than 5 concurrent users attached on OpenVPN and Wireguard. 25 profiles is plenty. I just need to make sure there are no limits on the number of concurrent sessions.

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  Firewalla

  • June 20, 2024 17:32

  VPN Server running on firewalla

  • No limit on OpenVPN
  • 25 concurrent WireGuard (100 if you are on beta)

  VPN Client running on firewalla (when you VPN out)

  • 5 running VPN / active VPN sessions to some where else (site 2 site or your own/third party) VPN service

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  Richard Morris

  • June 20, 2024 17:43

  Got it, thanks so much for your timely reply. Looks like Firewalla will meet our needs perfectly.

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