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red Firewalla stopped working

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Prashantha Upadhya
  • Edited

I have bought a firewalla Red and it was working fine. While trying to make some changes to my network, I had disconnected my firewalla Red. When I tried to connect it back, I was not able to pair it. Then I tried to pair again. Also, I tried to reset it and also tried to flash the memory card. No luck. The flashing is failing. Any idea how to get it back working?

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    Firewalla

    If your flashing failed, try a new SD card, and flash that. Usually, that may fix the issue. 

     

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    Prashantha Upadhya
    • Edited

    I tried. My firewalla came with 8 GB. I tried 3 times and it failed. Then i though flash content was 7.44GB. May be space not enough. Then I used new 32GB card. That also failed 2 times so far. Now both cards are not accessible. Should I format the cards in and specific format before flashing? If not how do I at least get my cards back? Also, you talk about two lights inside the firewalla. I think I see only one, not two. Network connector lights are fine.

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    Firewalla

    You do not need to format the card. Have you tried a 16GB card?

    Also, failed 2 times so far, is it the flashing fail or the booting fail?

     

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    Prashantha Upadhya

    I know I don't need to format the card to flash. after multiple flashing attempts, both cards are not accessible in the computer anymore. So asked how to use it for other purposes.

    Currently I do not have 16GB SD Card. I need to order one, if you believe that is the reason. Why would that be the case?

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    Firewalla

    To be clear, you are NOT suppose to access the flashed cards in your computer. What you do is, push that card in your Red and turn it on and pair it as new.

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    Prashantha Upadhya

    Are you saying if I can’t flash the SD card properly, it is wasted? I cannot use it for anything else?
    Also flashing fails during validation. Are you still recommending I push it is and start as new?

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    Michael Bierman

    Hi Prashantha, 

    You need 16GB SD card. A bigger may be ok, but I never tested that. It is possible for a card to fail flashing and it might be ok for storing files or something. The flashing software is particular. 

    If the flashing is completed on the computer, follow the guide to insert it into firewalla.

    https://help.firewalla.com/hc/en-us/articles/115004796633-Tutorial-Flashing-Image-Red-Blue-Blue-Plus

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    Prashantha Upadhya

    As of now flashing on a computer is failing on the card it came with (8gb) and 32 Gb. I will order a 16 GB and try. Now how to recover flash failed ad cards?

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    Firewalla

    Did the "fail" happen when you were flashing the SD card on your PC? And by fail, you can't read the the SD card on the PC? or you get other errors? 

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    Prashantha Upadhya

    After flashing it fails during the validation step in the computer. After that my ad card cannot be read in computer. I am using your recommended flasher tool.

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    Prashantha Upadhya

    I get no other errors

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    Firewalla

    Your PC will not be able to read the SD card after flashing. (This is the right behavior). You will need to push that SD card on the red and start running it. 

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    Michael Bierman

    @Prashantha, very likely you can format the other SD cards for other purposes they may be fine. 

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    Prashantha Upadhya

    Ok I will try that tomorrow and let you know

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    Prashantha Upadhya

    I got Sandisk MicroSD HC 16GB Class 10 card. Is there any particular OS that I should be using to Flash it? I want to make sure I consider all possibilities before wasting 3rd memory card. Please confirm.

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    Michael Bierman

    @Prashantha, 

    This guide will walk you through it. https://help.firewalla.com/hc/en-us/articles/115004796633-Tutorial-Flashing-Image-Red-Blue-Blue-Plus

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