Firewall Purple dropping packets

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SebastienB

• October 01, 2023 23:42

Hi, My Firewall Purple is dropping packets. Had issue with my internet since couple of days. Tried a reboot and factory reset. The problem remains. I had to remove the firewalla from my network to get usable internet. Also I get frequent isp disconnect when the firewalla is plugged in. Packet lost is between 20-30%. Thanks

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  SebastienB

  • October 01, 2023 23:48

  Also, the upload speed is extremely slow at 0.03 mbps.

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  Firewalla

  • October 02, 2023 02:01

  If the upload speed is also slow, and you purchased the unit in early 2022, please send help@firewalla.com an email, likely your box have a hardware problem, we can get you a replacement. 

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  SebastienB

  • October 02, 2023 12:50

  Yes, my unit was purchased on March 19 2022.

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