Box Firewalla is unreachable You have lost connection to box Firewalla.

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Mnemonic

• April 17, 2023 20:10
• Edited

I have a Firewalla Gold. This morning while working, the Firewalla Web Interface started refreshing but did not display all details as it should. Manually refreshed the page, and the message below was displayed on the screen, re-connect has no effect, and connection from the web interface to FWG hasn't been re-established since.

Box Firewalla is unreachable

You have lost connection to box Firewalla.

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Additional Details:

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Firewalla Gold Box is connected, amber lights are blinking. Firewalla box can be accessible through the Firewalla App, and everything in the network seems to be responding fine, with the exception of the Web Interface connection from Safari. Web Interface is accessible from Chrome.

Anyone aware of any new issue accessing Firewalla Web Interface using Safari?

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  Firewalla

  • April 17, 2023 20:54

  If Chrome works, then the problem is highly unlikely to be Firewalla.

  Check if you have iCloud private browsing or special filters/settings for Safari. 

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  Mnemonic

  • April 17, 2023 21:07
  • Edited

  No private Browsing, or special filters/settings for Safari.  I was able to access the Web Interface all the time without an issue yesterday evening on Safari. Was able to access the Web Interface earlier today until it did not refreshed completely, same as when it logs off from the web interface. I refreshed the page manually expecting to see the QR code to login, but instead I received the message below.No changes, or updates over night, or this morning.

  Box Firewalla is unreachable

  You have lost connection to box Firewalla.

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  Mnemonic

  • April 19, 2023 14:59

  Issue self-fixed. Per Firewalla Support the connection between the box and cloud was not stable at that time.

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