Problems using 3rd party firewall VPN with Family Protect on...

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Dave Johnson

• June 18, 2021 00:52

We have a Blue Plus behind a Palo Alto firewall with the Palo supporting Global Protect VPN connections inbound. It has been working great until today. 

We troubleshot the problem down to the Family Protect feature. When it is on, the Global Protect client connects but cannot resolve INTERNAL DNS calls to devices on the LAN. You cannot find or ping by machine name, but you can with the IP address. 

Additionally, the VPN connection suffix that is handed out is "xxx,lan" instead of "xxx.local". 

We have a number of these exact configurations that are working for other clients. 

When we turn off the Family Protect filter, all is well. 

Firewalla Blue Plus

Box Version 1.972 (4ac11baf)

Stable Release

LAst Update May 24, 2021

App version 1.44 (72)

Cloud instance v3

Any and all help is appreciated. 

 

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  Firewalla

  • June 18, 2021 05:02

  Dave

  Very likely we may ask for specific deployment questions, so not sure if you are comfortable answering them here, so I have created a ticket for you, so we can follow up with you.

   

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