Shipping to Europe (Italy)
Hi, I would like to buy a Firewalla Gold, I saw that you are based in the USA, and therefore I would like to ask you a few questions about international shipping:
1) Is the return shipping (RMA) for defects at my expense?
2) For international shipments shipped from the USA, or do you have warehouses scattered across the various continents?
3) In case you only have the warehouse in the USA, for the USA vs EU purchase shipment (or also for the possible EU vs USA RMA shipment), as soon as the package arrives at customs, could this ask me for additional costs?
I look forward to your kind reply
Greetings
-
- RMA returns shipping customer pay.
- International shipments depend on where we have stock, and which device you are ordering. This is due to the pandemic ... our fulfillment needs to be highly available. If you are ordering the Gold, most likely it will be fulfilled from Hong Kong, and sometimes the USA.
- We are not responsible for any charges from customs ... as these are country-specific.
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