Lost Shipment

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Craig Levine

• April 23, 2021 17:52

Hi. What is the next step when the courier, DHL, has apparently lost my package containing a Firewalla Gold? DHL are looking into things, but have told me I may not get an update until next week. Did I mention that I hate DHL and always have, with cause? Anyway, just planning for the likely outcome that my package has vanished.

Thanks,

Goldless in Canada

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  Firewalla

  • April 23, 2021 18:36

  The best way is to contact help@firewalla.com and have our ops help you out.  If you are getting a bad experience from DHL, please let us know as well, we are experimenting with Fedex and other alternatives as well. 

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