Wifi Keeps going down

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Abdul Bargoob

• April 02, 2021 17:28

My Wifi keeps going down once a day after connecting my Firewalla Gold to the network? I am using Netgrear Velop in bridge mode as directed.

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  Firewalla

  • April 02, 2021 17:50
  • Edited

  The best way to debug such problems is this

  When the problem occurs, try this first, on wifi

  1. ping firewalla gateway // if this fails, it means firewalla is down or your wifi is down, go to next section. 

  2. ping 1.1.1.1 // if this fails, likely your modem is down, reboot it please

  3. nslookup firewalla.com // if this fails, and above all good, dns is not good, please check. in case you have pi-hole 

  If failed from step (1)

  1. connect a device via ethernet to firewalla (or via a switch).  

  2. ping 1.1.1.1

  3. ping firewalla IP address

  if (2) fails and (3) is good, restart your modem.

  If (2) fails and (3) fails, create a ticket with us (email help@firewalla.com)

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