Gold set-up problem

Hi, I'm a tech newbie trying to wrap my head around my beautiful new Firewalla Gold. I already wrote support but I have not received an answer, so far, that has helped me understand what I am doing wrong. The following is a step-by-step list of what I have done since receiving my Firewalla Gold.

I am trying to set up Firewalla Gold in Router mode, preferably.

I have the Gold port 4 connected to my Hitron CODA modem/router (all-in-one) via ethernet (cat 6). I have Firewalla App installed on my Android phone.

I turn on Firewalla Gold box. It asks me to scan QR Code on bottom of Gold router. It scans and makes 2 beep sounds. In the phone app it asks me under "Set Up Connection" :

Choose connection type:

DHCP,

PPPoE,

Static IP, or

Triple Play.

I'm stumped. I do not know which one to choose. I take a wild guess and go with DHCP.

Now I'm at the WAN Connection screen. It says the following:

Name: ISP 1

Connection Type DHCP

VLAN ID optional

Primary DNS Server optional

Secondary DNS Server optional

DHCP OPTION

Vendor Class Identifier optional

ADVANCED OPTIONS

IPv6 (switch turned ON (blue)

IPv6 Connection Type DHCPv6

MAC Address optional

Then I press NEXT screen.

I press Next and come to (moving blue line like something is happening...) that says below it :

Preparing...

Verifying Network Settings...

Applying Network Settings....

(blue line finishes)

Then another screen says:

INTERNET UNAVAILABLE (10)

Connection Type DHCP

VLAN ID ?

IP Address Unavailable

Subnet Mask Unavailable

Gateway Unavailable

Primary DNS Server Unavailable

Secondary DNS Server Unavailable

(Red Button) for Manual Set Up

I'm a complete newb that is new to all this. I do not know what to do. Or what I've done wrong. Or if I haven't done anything wrong, why I'm not connecting to my CODA modem/router.

Thanks in advance for any help. Cheers.

Firewalla

March 19, 2021 17:04

"I'm stumped. I do not know which one to choose. I take a wild guess and go with DHCP."

You need to find this out from your ISP. Otherwise, it won't work.

Is your CODA modem in bridge mode or it is in router mode? if it is router mode, can you connect other devices to it?

Stephen Desjardins

March 19, 2021 17:17
Edited

My CODA is both a modem and router combined. I tried to find any mention of a "bridge mode" but could not. Perhaps it is called something other than "bridge mode"? All my devices can connect to my CODA. Both via wifi and ethernet connections.

Is it possible that the firewall of my CODA is preventing Firewalla Gold from gaining access?

March 19, 2021 18:32

It is highly possible that your CODA is blocking, try to temporarily turn off any controls from it and see if you can finish installation.

I assume your CODA is running in router mode (since you can connect other devices to it), firewalla Gold should be in DHCP mode for port 4.

March 20, 2021 02:34

Turning off the CODA firewall temporarily didn't make a difference for using Firewalla Gold in router mode, unfortunately. Not knowing why that was the case, I was forced, for now, to configure in DHCP mode - which at least activated the functionality of the App and all it's features. Seems to be working anyway. I would have preferred Gold in router mode. Perhaps down the road, I'll figure out a workaround in my CODA. I'm still learning. Thanks.

March 20, 2021 16:59

@Stephen, I have created a ticket for you. We can take a look at your system logs and see why it is not loading.

Gold set-up problem

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