Purple WAN failover

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Bob DeRosier

• March 15, 2023 20:11

I have a Purple setup as a multi-WAN fail over - if the cable modem goes down, it should switch to the hot spot from my phone. 

It is taking longer than I expected to find the WAN connection via my phone. When I took the phone out of range and back in again, it took several minutes for the Purple to see that the phone connection was up- with the phone sitting 3 feet away and the hotspot turned on the whole time.

I tried running the diagnostics a few times to see if I could make the hotspot visible sooner, but that failed the first few times I tried it.  

Is there a way to make the hotspot detectable as a viable WAN connection faster?

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  Support Team

  • March 16, 2023 03:37

  What's the model of your phone?

  Sometimes it's due to the phone may turn off hotspot SSID broadcasting to save battery after hotspot feature being on for a while. Or it could be wifi compatibility issues.

  Usually for iPhone, we recommend to try to turn on "Maximize Compatibility" feature on hotspot if any issues on connecting Hotspot.

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  Bob DeRosier

  • March 16, 2023 13:57
  • Edited

  Its an iPhone XR, which does not have the "Maximize Compatibility" feature.  That feature started with the iPhone 12

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